The world of telecommunications and how businesses engage with both their customers and internally is ever evolving. Having a telecoms platform that can keep you one step ahead of the game, or for some just in the game is becoming ever more critical. Here are some of the points that we hear,on why a business wants to move to a hosted VoIp telephony solution
|Reduction in Costs
VoIP is cheaper than traditional services both in calls and fixed charges
A misconception is that VoIP means internet therefore everything is free. This is not the case as this is a business system that links into the worlds telecommunication networks, so it is not an internet only consumer product for example like Skype. but you will always benefit from free calls within your business and branches, or to other businesses that are using the platform.
Hosted platforms have functionality that previously was either an expensive optional extra or a complicated set up. Good examples of this are IVR, Music on Hold, Voicemail, Voicemail to email and Call Recording. These are now standard features of the hosted VoIP telephony platform
If the connection goes down, the building burns down your calls will still be answered, and because the management portal is online you can make changes in real time to redirect calls to mobiles or other sites. Planning a business move becomes so simple you unplug the phones at one site and move to the new site plug them back in and away you go.
Traditional Telephony tied clients into long term fixed cost contracts that didn't take into account the fluid nature of some businesses. With hosted telephony you can scale up or down whenever you need to. If you need to move you just take the phones with you and you plug them into the internet at the new site - and away you go, simple.
Online access to the management portal, and the ability to set up services in short timescale means you can respond quickly to the needs of your business and your customers fast.
When it comes to delivering Hosted VoIP telephony, the time to set up and install a solution can be as little as 24 Hours, whilst changes to the installed platform configuration can be made in real time with no interruption in services.
VoIP doesn't care about location. As long as you have an internet connection you will be able to benefit from the advantages of VoIP.If you have an office with ten people in it, or ten people scattered across the country or even continents then VoIP joins you all together as one entity that can collectively benefit.